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The Matrix Online Customer Service Contact Information

Please note that U.S. and Canadian Billing and Registration Support is available 24 hours a day, seven days a week.

European Billing and Technical Support is available Monday to Friday 9am to 5.30pm (UK Time)

U.S. and Canada
CD Replacement and Warranty (800) USA-SEGA
Billing, Registration, & Cancellation U.S. (858) 537-0898
Technical Support http://www.station.sony.com/en/services/help/customer.jsp
Other http://www.station.sony.com/en/services/help/customer.jsp
Gameplay Support http://support.thematrixonline.com
CD Replacement and Warranty +44 (0) 208 996 4444
Billing & Registration +44 (0) 845 600 4263
Technical Support +44 (0) 845 600 4263
Gameplay Support http://support.thematrixonline.com
Other http://www.station.sony.com/en/services/help/customer.jsp
User Agreements and Policies
End User License Agreement Click Here
Terms of Use Agreement Click Here
Privacy Policy Click Here
Guidelines for Player Conduct Click Here
Fees and Payment Policies Click Here

TM & © Warner Bros. Entertainment Inc. (s) 2005. THE MATRIX ONLINE, characters, names and all related indicia are trademarks of and © Warner Bros. Entertainment Inc. 2005. THE MATRIX ONLINE is developed by Monolith Productions Inc. MONOLITH and the Monolith logo are trademarks of Monolith Productions Inc. Sega is registered in the U.S. Patent & Trademark Office. SEGA and the Sega logo are either registered trademarks or trademarks of Sega Corporation. Software platform logo TM & © 2005 IEMA. The ratings icon is a registered trademark of the Entertainment Software Association.
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